Privacy Policy

SKJ Associates ("we", "us", or "our") is a Hyderabad-based business specialising in decorative painting and surface finishing products. We are committed to protecting the privacy of every visitor to skjindia.in and every customer who purchases from us.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices available to you. By using our website or placing an order with us, you agree to the practices described in this policy.

This policy applies to all information collected through our website (skjindia.in), our online store powered by GoDaddy Commerce, and any related communications.

Information you provide directly

• Contact enquiries: When you submit our contact form, we collect your name, email address, phone number (if provided), and the content of your message. These submissions are delivered to [email protected] via our Inbox integration.
• Purchase information: When you place an order through our GoDaddy Commerce store, we collect your name, billing and shipping address, email address, phone number, and payment details. Payment card data is processed securely by GoDaddy's payment infrastructure and is never stored on our servers.
• Account registration: If you create an account on our store, we collect your name, email address, and a password of your choosing.

Information collected automatically

• Usage data: We may collect information about how you interact with our website, including pages visited, time spent, referring URLs, and browser or device type.
• IP address: Your IP address may be logged for security and fraud-prevention purposes.
• Cookies and similar technologies: See the Cookies section below for full details.

We use the information we collect for the following purposes:

• Order fulfilment: To process and deliver your purchases, send order confirmations, and handle returns or exchanges.
• Customer support: To respond to your enquiries, complaints, or requests submitted via our contact form or email.
• Service improvement: To understand how visitors use our website so we can improve content, navigation, and product offerings.
• Marketing communications: With your explicit consent, to send you updates about new products, promotions, or events. You may opt out at any time.
• Legal compliance: To comply with applicable Indian laws and regulations, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA).
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions or other illegal activities.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Cookies are small text files placed on your device when you visit a website. We use cookies to:

• Keep your shopping cart intact during a browsing session.
• Remember your preferences and login status.
• Analyse website traffic and usage patterns through analytics tools (only with your consent).

Types of cookies we use

• Strictly necessary cookies: Required for the website and store to function. These cannot be disabled.
• Analytics cookies: Help us understand visitor behaviour. These are only set after you accept cookies via our consent banner.
• Functional cookies: Remember your choices (such as language or region) to provide a more personalised experience.

You can control or delete cookies through your browser settings at any time. Disabling cookies may affect the functionality of our store.

We use a limited number of trusted third-party services to operate our website and store. Each service has its own privacy policy governing how it handles your data:

• GoDaddy Commerce: Powers our online store, checkout, and payment processing. GoDaddy's privacy policy is available at godaddy.com.
• GoDaddy Inbox: Manages contact form submissions and customer communications directed to [email protected].
• Analytics providers: We may use analytics tools (such as Google Analytics) to understand website usage. These tools are only activated after you provide cookie consent.

We do not share your personal data with any third party beyond what is necessary to provide the services described above.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. These measures include:

• Secure HTTPS encryption for all data transmitted between your browser and our website.
• Payment data handled exclusively by PCI-DSS compliant processors via GoDaddy Commerce — we never store card numbers on our systems.
• Access to customer data restricted to authorised personnel only.

While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we will notify you promptly in the event of a data breach that affects your personal information, as required by applicable law.

Under the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian laws, you have the following rights regarding your personal data:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to correction: You may ask us to correct inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to any legal obligations we have to retain it (e.g., for tax or accounting purposes).
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to grievance redressal: You may raise a complaint with us, and we will respond within a reasonable time.

To exercise any of these rights, please contact us using the details in the Contact Us section below.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us:

We aim to respond to all privacy-related enquiries within 10 business days.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If we make significant changes that materially affect how we handle your personal data, we will notify you by email (if you have provided one) or by placing a prominent notice on our website.